877.538.5425

COVID-19

Our Commitment to Safety During the COVID-19 Pandemic

We consider the health and safety of our clients and staff as paramount and we are remaining aware of the ever-changing situation around Coronavirus (COVID-19).

We continue to accept new clients and care for our current clients using the recommended health and safety precautions stated by the CDC. In addition, most of our staff will continue to work remotely and telephonically.

We understand that these are uncertain and challenging times for everyone, and are dedicated to doing our part to keep our clients, staff, and communities safe. Please feel free to contact our office at 877.538.5425 with any questions or concerns you may have regarding COVID-19.

We continue to monitor the situation through coronavirus.gov for updates.

Thank you for your continued support and understanding as we all work together to navigate through this difficult time.

Updated Services and Precautions to Ensure the Safety of our Clients and Staff

Telephonic Case Management and Coaching

We continue to offer our Case Management and Coaching services either telephonically or via video. We are also working with other doctors and providers to support our clients with their virtual doctors appointments. We are working hard to remain connected to our clients and continue to monitor and manage their care to the best of our abilities.

Infection Control

Our Infection Control Committee is providing consistent updates and information to our employees on proper hygiene practices, the importance of frequent hand washing, and the proper protocol to follow if they, a family member, or a client are feeling ill. We are also ensuring that our employees follow and maintain the health and safety protocols established by the CDC.

Added Safety Measures to our Senior Services

In collaboration with Honor, we have implemented additional safety protocols that our Care Pros and Care Managers are strictly following to ensure the safety of our elderly clients.

  • If a Care Pro exhibits any flu-like symptoms, we’re re-staffing and filling their visits with another Care Pro. We’ve also updated and expanded our clearance process for any Care Pros returning to work after being sick. We’re not penalizing Care Pros, but instead actively encouraging them to stay home if they feel sick.
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  • We’re working with our clients and their families to make appropriate adjustments to the Care Plan if a client exhibits symptoms of infectious illnesses. This includes working with family members to ensure that proper personal protective equipment is in the home.
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  • We’re sending frequent reminders to all Care Pros about the importance of taking universal precautions, including thorough, frequent handwashing and using disinfectants.
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  • We’re making key safety tools available to Care Pros, including hand sanitizer, flu shots, masks, and gloves.
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  • We’re honoring client requests that Care Pros take their temperature before visits and are in the process of rolling out a requirement that they do so before every visit.

Employee Protocols

We have implemented a work-from-home policy for our employees to ensure their health and safety. We have an Infection Control committee that is providing support and updated information to all of our employees on proper hygiene practices, the importance of frequent hand washing, and the proper protocol to follow if they or a family member are feeling ill.If you have any questions or concerns regarding this information, please reach out to our office at 877.538.5425.

Questions?

If you have any questions or concerns regarding this information, please reach out to our office at 877.538.5425.

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