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Our Story

  • Our Story

Guiding Individuals and Families Since 1996

When an unexpected injury, illness, or medical crisis strikes you or your family, the burden can seem insurmountable. The path to recovery is often difficult to navigate. That’s when you can rely on our team of professionals to provide you with the support, advocacy, and guidance you are looking for.

Since 1996, we have specialized in supporting individuals and families through complex health challenges. Our multidisciplinary clinical team has the expertise to manage and coordinate different aspects of a client’s care. From thorough assessments, developing individualized treatment plans, making referrals to the appropriate specialists and providers, and providing ongoing support and oversight throughout the recovery and rehabilitation process.

There is no one-size-fits-all approach when supporting an individual with complex medical and rehabilitation needs. That is why we use a holistic and personalized approach. Through our services, we coordinate and anticipate all the details and obstacles that may arise, and provide you with the peace of mind that your care is being properly managed. Our main goal is to allow you and your family to focus your energy on healing and recovery.

VISION

To reduce suffering and improve quality of life.

MISSION

To provide innovative solutions to health challenges through care coordination, advocacy, coaching, and collaboration with the utmost compassion, quality, and integrity.

A Dedicated Nurse With a Vision

Pam Feinberg-Rivkin sitting at her desk

After graduating nursing school in 1977, Pam Feinberg-Rivkin spent the beginning of her career working as a Registered Nurse and Certified Case Manager in a diverse range of settings. As a Certified Case Manager, she coordinated care for individuals who had sustained severe injuries and illnesses, and soon realized it was her passion. Pam was drawn to the complexity of the injuries and medical needs and excelled at being a strong advocate for her clients.

In 1992, Pam moved with her family from California to Michigan to further her career in the case management field. She spent the next few years working for a local case management firm and learning everything she could about Michigan’s No-Fault Auto Insurance laws. She was able to use her deep understanding of the system and recognized a diverse array of possibilities in which case management services could be provided in other areas of the healthcare domain. In 1996 Pam left her job as a Case Manager to pursue her dream of developing her own business. With the creation of Feinberg Consulting, Pam was committed to making her mark on the case management field and helping others in need.

Through collaboration, dedication, tenacity, and an open mind to learning, Pam has grown her company and team over the years, and has made a profound difference in the lives of thousands of individuals and families in need. Through her diverse and unique experience and expertise, Pam continues to guide the company and expand upon the ways they can help others navigate through complex health crises.

We Treat Our Clients and Team The Same - Like Family

LEADERSHIP
We strive to create a team of leaders that refuse to accept the status quo and aim to deliver new perspectives and possibilities that lead to greater outcomes. We maintain that authentic leaders are a contribution to everyone around them, and we believe that anyone can be this kind of leader. Anyone can make a connection that can change a life.
COLLABORATION
We thrive on collaboration. The collective and diverse perspectives, experiences, and knowledge allows us to better grow as a team and provide the best care for our clients. From collaboration within our own team, to working with other providers and professionals in the field, we know that we are stronger and more efficient when we work together.
EMPOWERMENT
We believe in empowering people to be their best. That starts within our walls, where we embrace a culture of leadership and learning through in-office trainings, mentorship programs, and certificate programs.
COMMUNITY
Our company culture extends beyond our walls and into the community we serve. From fundraisers and sponsorship, to participating in local walks and philanthropic events, we believe in giving back to our community.
AUTHENTICITY
We believe in creating and maintaining a safe work environment where employees can be their authentic selves. We value each employee for their uniqueness and meet them with the understanding that underneath it all we are all humans.
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The Value of Feinberg Care

The health and well-being of your family is extremely important. That’s why we don’t just put a band-aid on a health care concern. We provide an ongoing health care solution to help families regain their health and create lifelong relationships along the way. Feinberg Care is the way we provide this solution. It is the core standard of care we embody and utilize when providing services to our clients and their families. Listed below are the core values that make up Feinberg Care and define how we implement our services, interact with our clients, and measure the quality and effectiveness of our work.

Family-Centered

A challenging health care crisis affects the entire family system. The most successful healing and recovery outcomes occur when the families of our clients are closely involved in their loved one’s care and receive their own support and guidance.

Thorough & Attentive

We explore and assess all aspects of our clients’ lives, from their past history, current challenges, and potential future obstacles. We evaluate what could affect their healing and recovery to ensure they receive comprehensive and holistic care.

Customized Care

Every individual and family are unique and so is their journey. We develop care plans and recovery goals that are customized to meet each client’s unique needs and circumstances to allow them the best chance to reach their highest level of wellness.

Dynamic Team Approach

We have a diverse team of experienced clinical and business professionals dedicated to supporting our clients on their journey. We also work collaboratively with other providers and professionals involved in our client’s care to ensure they are receiving the most streamlined and effective services.

Effective Communication

Clear, consistent, and effective communication is a highly important component of any recovery. Through our diligent documentation, responsiveness, and communication with our clients, their family members, and all other professionals involved in the client’s care, we ensure important information and decisions are discussed and disseminated to the appropriate people.

Experienced

Since 1996, we’ve obtained and developed a diverse pool of resources, expertise in crisis management, a non-biased approach, and the reliability to deliver peace of mind to our clients and their families. Our collective experience and knowledge provide reassurance to our clients that we are able to meet their needs and help them overcome any challenges or setbacks.

Licensed Professionals

We ensure that our team of professionals have the appropriate and necessary knowledge, experience, and skills to deliver safe and effective care. This is proven through our accreditations, strong partnerships, ongoing education and training, and ethical reputation.

Innovative

We ensure that our team of professionals have the appropriate and necessary knowledge, experience, and skills to deliver safe and effective care. This is proven through our accreditations, strong partnerships, ongoing education and training, and ethical reputation.

Associations and Memberships
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Interested in Joining Our Team?

We are always on the lookout for exceptional people with a passion for supporting others. We promote from within, invest in our employees, balance our working lives with healthy home lives, embrace new ideas, seek out better and cutting-edge processes, and treat each other with integrity, patience, respect, and compassion.

CAREER OPPORTUNITIES

Read What Others Have to Say About Us

We faced unprecedented challenges when my mother became disabled. We found the expertise and compassionate attention to detail of the staff of Feinberg indispensable by allowing my mother to remain comfortably in her own home. We are extremely appreciative of their assistance.
Pat Z.
Pat Z.
Feinberg was the best solution to the 500 miles separating my parents and I. I am forever grateful for their ability to step in and provide their knowledge, experience, contacts, and recommendations when I am not there. Their Rolodex of experts in-home health care, visiting physicians, nursing homes, hospice, and elder care attorneys speaks volumes to their ability to be the ones I trust for recommendations when it comes to the care of my parents. I would give an unequivocal endorsement of their services.
Vija U.
Vija U.
Instrumental in providing urgently directed support that I directly attribute to saving my family from otherwise likely tragedy. Extremely compassionate. Trust these people. They will save your families lives.
Kurt B
Kurt B
To say that Feinberg has come through in the clutch is an understatement. Feinberg provides me services – and helps me access other services – that have been absolutely critical to my recovery from addiction and to the stabilization of my family life. I have intimate discussions with Feinberg representatives one or more times per week, and that has been the case for well over a year.
Mark R.
Feinberg has been with me from day one of my sisters accident. It will be 12 years since her accident, and without a Case Manager, I really don’t believe I would still be with my sister. The Case Managers have helped me not just with appointments and medication, but are always willing to listen to me vent at times. Thank you for all you do – not just for me but for all of your clients.
Family Member of Client
Our Case Manager Pat has exceeded all expectations. She responds instantly to all communications, is always helpful, encouraging and professional. She has done an outstanding job advocating for my son. I am grateful to have her on our team!
Family Member of Client
My family and I would like to bring to your attention the outstanding service provided by Feinberg. When my father’s illness escalated this fall his decline was faster than we were prepared to handle. I’m not sure what brought us together but had it not been for the team at Feinberg I don’t know what we would have done. Your team was professional, fast, responsive, caring, and compassionate. They far exceeded what we could have expected during these difficult times.
Marty O.
Thatcher and Judy are every responsive to our concerns. They have addressed issues promptly. I feel that my son is well taken care of and is progressing toward a sustainable recovery. It means so much that they are in Florida looking out for my son, especially since we live so far away. I feel like they are extension of my family!
Family Member of Client
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