At Feinberg, we believe in a patient-centered approach to injury case management. We work closely with each patient and their support system to identify their unique needs, goals, and preferences, and create a customized care plan that is tailored to their individual circumstances. Our team works with patients and their families to help them navigate the healthcare system, coordinate their care, and manage their recovery.

What is the Feinberg Injury Case Management Program?

When an unexpected injury, illness, dual diagnosis, or medical crisis strikes, the path to recovery is often difficult to navigate. We are here to guide the way. There is no one-size-fits-all approach when supporting an individual with complex medical and rehabilitation needs.

Our Injury Case Management team provides the assurance that every client and their family is receiving superior quality care. With our wide provider network across different states, we make sure to iron out all details for a smooth healing process – freeing up your time and energy for true recovery.

Complex Injuries We Care For

When someone is involved in a severe accident or fall, the results can be devastating – early identification, quality care, and treatment are medical necessities. We work with individuals and families to provide emotional, mental, and medical support to help them cope with their injuries and return to work, home, and life.

Our case managers provide tailor-made support and guidance, allowing those we serve to focus on their journey of healing and recovery. We take the hassle out of identifying treatment options and providers, scheduling appointments, as well as communication with doctors—enabling you to rest easy knowing that all your medical needs are in capable hands.

  • Acquired & Traumatic Brain Injuries (TBIs)
  • Spinal Cord Injuries
  • Complex Trauma
  • Complex Auto Injuries
  • Severe Burns
  • Multiple Fractures
  • Amputations
  • Complicated Fractures
  • Other Complex Injuries

Our Clinical Team is her e to help

We understand the emotional, physical, and financial challenges facing families — especially in moments of crisis. In those times, factual and educational decisions need to be made very quickly. Our medical case management team is here seven days a week to provide support, respond, adjust, assess, answer questions, and ultimately guide families and their loved ones to the right care.

Our Process

Thorough and Comprehensive Assessments

Individualized Recommendations and Care Plan

Referrals to Appropriate Specialists and Providers

Ongoing Advocacy, Management, and Oversight

The Value of a Multidisciplinary Team

Our team of highly skilled healthcare professionals is committed to providing the best possible care for patients dealing with medical illness, injuries, mental health and substance use disorders. We draw upon a wealth of experienced healthcare professionals – including Clinical Managers, Behavioral Health and Medical Case Managers as well as our Chief Clinical Officer, VP of Clinical Services and Physician Consultants – when it comes to determining evidence-based treatments that will lead each patient on their path towards recovery.

In addition, our multidisciplinary body of certified medical experts also consists of Registered Nurses, Nurse Practitioners, Social Workers, Master’s Level Behavioral Health Counselors, Certified Addiction Professionals, and more. Through our collaborative care dynamic, we meet with individuals and their families to conduct a comprehensive assessment that helps us learn more about their loved one’s specific needs.

What Does the Feinberg Team Do?

Both our case managers and our broader team’s main goal is to help individuals reach their optimum level of wellness and functional capability while creating purpose and hope in their lives. In order to help our clients achieve this, we provide detailed and individualized treatment plans for all their medical and care needs. Our medical management professionals make vital connections between various healthcare providers, family members and other involved parties to create a holistic view of the client’s needs. By joining forces with numerous stakeholders, we can implement tailored case-management strategies that promote better overall health outcomes for every individual.

Diagram showing how the Feinberg team understands the whole person

Our Clinical Team is here to help

We understand the emotional, physical, and financial challenges facing families — especially in moments of crisis. In those times, factual and educational decisions need to be made very quickly. Our team is here to support families and their loved ones through it all.

FAQ about Injury Case management

How Does Injury Case Management Benefit Employers and Insurance Companies?
Case managers will benefit injured employees by ensuring a fast process, improved care quality, and positive recovery outcomes. Insurance carriers and employers benefit from effective communication flow, quicker claims closure, and quicker returns to work. Case management benefits all those involved in a work comp injury.

How Long Does the Injury Case Management Process Typically Take?
The case management process can take anywhere from a few months to a year. It is certainly case-dependent and varies due to individual differences, such as the type of injury and the surrounding factors.

Can I Change Injury Case Management Companies If I Am Not Satisfied?
At Feinberg Consulting, our number one priority is ensuring that people are connected to the proper services, care, and help that they need. If a client or a family member is not satisfied or requires services outside of our expertise, we will do our best to make appropriate referrals.

How Does Injury Case Management Assist With Returning to Work?
All treatment plans for workers’ injury case management share the same goal- a safe and effective trajectory to successfully return to work. Our case managers will serve as advocates for the injured employee’s recovery process from start to finish and provide frequent updates to the employer.

How Does Injury Case Management Handle Disputes or Disagreements With Insurance Companies or Employers
Our injury case management services will ensure any disputes are handled with the utmost compassion and care. Through effective and open communication lines, a professional tone will always be upheld to avoid any problematic disagreements.

What Does Injury Management Mean?
Injury case management means the planning and process of procedures and activities that are established and carried out to enable workers with a work-related injury or illness can achieve a safe, durable, and timely recovery and return back to the workplace.  

How do you collaborate with healthcare providers to ensure the best possible outcomes for patients?
At Feinberg, we work closely with healthcare providers to ensure that our clients receive timely and appropriate medical treatment. Our case managers communicate regularly with healthcare providers to obtain updates on our clients’ medical conditions and treatments, coordinate appointments and referrals, and provide ongoing support throughout the recovery process. Additionally, we work with healthcare providers to develop customized treatment plans for each of our clients based on their individual needs and goals. By working collaboratively with healthcare providers, we are able to ensure that our clients receive comprehensive care and achieve the best possible outcomes.